Terms & Conditions

1. The Triply platform

Triply operates a transportation network platform that connects independent riders with independent driver-partners in Connecticut. Triply is a technology provider; it does not own vehicles or employ drivers, and rides are provided by independent contractors.

2. Eligibility & accounts

You must be 18 or older and provide accurate account and payment information. You are responsible for activity on your account and for keeping your credentials secure.

3. Fares & payment

Fares are shown upfront before you book — a base fare plus distance and time, with fuel included. Triply does not use surge pricing and does not add per-trip state fees.

Your selected payment method is charged after the trip completes. Cancellation fees may apply after a driver is assigned or has arrived. Drivers keep up to 95% of each fare; Triply’s service fee is 5%.

4. Driver-partners (independent contractors)

Drivers are independent contractors, not employees. Drivers provide their own vehicle, insurance, and phone; are responsible for their own taxes (a Form 1099-NEC is issued where required); and must maintain a valid license, registration, insurance, background clearance, and a passing vehicle safety inspection.

5. Safety & conduct

Every driver is identity-verified and background-checked, and every vehicle must pass a multi-point safety inspection. Riders can share live trip status and contact support 24/7. Threatening, unsafe, or unlawful conduct may result in removal from the platform.

6. Zero-tolerance drug & alcohol policy

Triply maintains a zero-tolerance policy for drug or alcohol use by drivers while using the platform. Any credible report of a driver under the influence results in immediate suspension pending investigation, and may result in permanent deactivation.

7. Non-discrimination & accessibility

Triply prohibits discrimination by riders or drivers on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, disability, age, or any protected class. Drivers must accommodate riders with service animals as required by the ADA; refusal may result in deactivation.

8. Cancellations & no-shows

Cancelling before a driver is assigned is free. After assignment or arrival, a fee may apply to fairly compensate the driver. Repeated cancellations or no-shows may affect account standing.

9. Limitation of liability & disputes

The platform is provided “as is.” To the extent permitted by law, Triply is not liable for indirect or consequential damages arising from rides arranged through the platform. Disputes are handled first through Triply support; unresolved disputes are subject to binding arbitration where permitted by law.

10. Changes

We may update these Terms; material changes will be communicated in-app or by email. Continued use after an update constitutes acceptance.