Privacy Policy

1. Information we collect

Account details (name, email, phone), payment information (processed by our payment provider — we do not store full card numbers), trip details (pickup/destination, route, fare), and device/location data during a trip.

For drivers: license, insurance, vehicle, and tax (W-9) information required to operate legally, plus background-check results from our screening provider.

2. How we use it

To match riders and drivers, process payments, provide support, ensure safety, prevent fraud, meet legal and tax obligations, and improve the service.

3. Location

Rider location is used only while you are using the app (to set pickup and track the trip). Driver location is shared while online to enable dispatch and live trip tracking.

4. Sharing

We share limited data with: the matched driver/rider (name, pickup, live location during a trip), payment and background-check providers, and authorities when legally required. We do not sell personal data.

5. Retention

Trip, driver, and document records are retained as required by law (including multi-year retention for regulatory and audit purposes) and then securely deleted.

6. Your choices

You may access or request deletion of your data, manage notifications, and remove payment methods in the app. Contact support@triplyride.com for privacy requests.

7. Security

Sensitive data such as tax identifiers is encrypted at rest. Access is restricted to authorized personnel and audited.